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Reviews for Hawthorne at the Trace

Posted On: 7/16/2018

Maintenance and managements help on getting new AC

I want to thank Samara (property manager) and Eddie (head of maintenance) for both working so diligently in the face of continued dismissal and refusal from the property ownership to replace our antiquated and failing AC unit. I had tried for this the third summer to get the terrible situation rectified but to no avail from the ownership of Hawthorne at the Trace Apts. It was through the persistence and hard work efforts that we finally got the "new" unit that our third floor apt (and my family as tenants) deserved three years ago. I have always appreciated the office staff and how well is is managed by Samara. When Eddie came on to the property we also saw a marked change in the care and concern for the residents and the issues faced in an aging apt complex. This company is fortunate to have such great employees working to do there best for the good kind residence of this complex, we are lucky to have Samara, and Eddie to help us navigate through our experience here at Hawthorne at the Trace. Thank you guys so much for your efforts on our behalf! Sincerely Sam Masters
By: Samuel Masters     Verified Resident
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Posted On: 10/1/2016

Resident

Shane was great. Simone was very helpful.
By: Kenneth Hill     Verified Resident
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Posted On: 7/11/2016

GREAT LIVING AT THE TRACE

Wow, have only lived here for 4 months and loved every bit of it. The area stays clean and free of debris. The maintence men are friendly and fast at work when things are needed. The front staff is friendly and professional in every aspect they contribute to. I would recommend this area to anyone in the Northwest Raleigh region!! The gym/pool/laundry area is always well maintained and clean. They offer great community events and gatherings, monthly!! Highly recommended!
By: Julia Justice     Verified Resident
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Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
3.5 out of 5 stars
Amenities
4 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
4 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars
 

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